How do we change Strata Managers? Expand Check your current Owners’ Corporation Management agreement to see when your contract expires. You will need to give the manager 28 days' notice in the correct manner. The decision to change must be voted on by the committee at a special general meeting. Alternatively, a ballot seeking an ordinary resolution can be arranged and sent to all the lot owners to vote on the changeover. Both methods will require an ordinary resolution or an interim resolution if 50% of votes are not present. Either the minutes of the meeting or a letter with the results of the ballot must be given to the manager with the resolution passed. How much do you charge? Expand Charges are based on the level of work that we provide and how tailored the service will be to the particular building, and differs from Scheme to Scheme. Our fees are fair and reasonable. Why is your company different than others, when there are so many to choose from and they all seem to offer the same service? Expand We offer a prompt and honest service and conscientiously work hard to develop a great working relationship with each of our clients. We guarantee to respond to requests for complex issues with a phone call at a minimum, and a face to face meeting when possible. Every Scheme is managed day to day by one of our Administrative Managers, and overseen by one of our senior Owners’ Corporate Managers. We understand how valuable relationships are, and how frustrating staff changes can be, which is why we work hard to maintain consistency. We have developed several systems to streamline administration and make everything faster and easier for all. Why are your managers different from other companies? Expand Our managers have completed industry accredited training through the REIV (Real-estate Industry of Victoria) and SCA (Strata Community Australia), and attend regular training sessions to keep up with legislative changes within the industry. Having an industry accredited manager ensures you are in knowledgeable and capable hands. What does an Owners' Corporation Manager do? Expand Owners’ Corporation Managers are specialist industry professionals, appointed by contract to undertake the functions of the executive committee. There tasks will include: Issuing notices and collection of levies Maintenance of Owners’ Corporation records including financial records Calling and minuting of Owners’ Corporation meetings. Advising on Owners’ Corporation practices and legislation. Implementation of motions and committee directives An Owners’ Corporation Manager is expected to have a solid grounding in legislation, industry practices and property management, and book keeping. In most cases the Owners’ Corporation Manager will undertake the tasks of the secretary and treasurer, however different committees have different needs so the agreements can be tailored. The Owners’ Corporation Manager is a member of the committee, however they have no power and cannot vote on motions. Their role is to advise and take minutes, and implement the decisions of the committee. Is the Owners’ Corporation Manager in charge of the Strata scheme? Expand No, an Owners’ Corporation Manager does not make all the decisions. By appointing a manager, some people believe that the manager will run the “Strata Scheme” for them, but that’s simply not the case. An Owners’ Corporation Manager will refer every piece of correspondence and every decision to the committee. This is why it can take a while to have issues dealt with in an Owners’ Corporation, because everything must wait until the next committee meeting where the committee will resolve what action, or not, to take and then give instructions to the manager. A good example is to think of the manager as the secretary / accountant / personal assistant who acts on behalf of the committee, under committee direction. What if no one has the time to dedicate to the strata scheme and nobody wants to be on the Committee? Expand Without leadership Owners’ Corporations are difficult to run. Circumstances do arise where no one member of the Owners’ Corporation can spare time to work on the committee. There is provision in the legislation for the Owners’ Corporation Manager to be appointed to act as the committee at a fee. If the OCM is appointed as the committee, then they are “in charge” and can make decisions on behalf of the Owners Corporation, however decisions must be in line with the legislation and require additional hours of work.